...and what about that bicycle?

My bicycle frame did need a minor reconfiguration, so I took it back to Independant Fabrications in Somerville, MA and they gave me a lesson in customer relations. Not only did they immediately take my bike, strip it down, sandblast the frame, and prepare it for a new bridge, but Lloyd Graves gave me an hour and a half tour of the facility, handed me a T-shirt and gave me the entire history of the company to boot. They took the relatively insignificant problem with my frame as seriously as a new customer or a big order, and devoted time and resources probably far in excess of its merits. This is a shop I feel privileged to have stumbled upon, and I’m glad to be riding their bike. If there is a twinkle in my eye, perhaps it is that first inkling of where I might want to take it next...

Lloyd Graves with my bicycle frame at Independant Fabrication

...India and Pakistan anyone?

...and what about that bicycle?

Somerville, United States