Usability

Lesson One: Nobody Reads Instructions!
This was our first real mistake. Our screens were easy enough to use, but you really needed to read the little block of text up top to know what you were supposed to do. Even the fact that the "Countries In View" list next to the map could be scrolled off the screen caused a few users to wonder why they couldn't pick Thailand off the list when they were zoomed in on Central America.

Lucky for us, the changes we needed to make were pretty minor. The big explanatory paragraphs are all either gone, or moved down out of the way, in favor of big simple taglines. Gone are the references to Travel Journals, Trip Reports and Diaries. Now it's all Travel Blogs and Blog entries.

Lesson Two: If it looks clickable, it better work!
We have big ideas here. There are plenty of new features on the way, so we mock up all our screens to incorporate those features. The only problem is that users see a link saying "0 photos", and expect to be able to click on it to get to the page where they can view those zero photos. It never would have occurred to me to do that!

So this was another easy fix. We went through and lopped off anything that's not fully built. And in a few cases, we just cranked overnight and made those features work. So now, if you click on something, you can be assured you'll go somewhere.

written by  Jason Kester on October 17, 2005 from Pasadena, United States
from the travel blog: Building Blogabond
tagged Blogabond
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